Terms & Conditions

Last updated: [DATE]

⚠️ Template content — replace the bracketed placeholders and have this reviewed by a qualified lawyer for your jurisdiction before relying on it as a binding agreement.

1. What DIYChat is

DIYChat ("we", "us", "the Service") lets you create and configure an AI-powered chat widget ("your chatbot") for your own website. By creating an account, you agree to these Terms & Conditions.

2. Your account

You're responsible for keeping your login link and any team credentials confidential.
You're responsible for the accuracy of the content you provide (welcome message, system prompt, knowledge base) and for how your chatbot represents your business.
You must be legally able to enter into this agreement on behalf of the business you sign up with.

3. Acceptable use

You agree not to use DIYChat to:

Deploy a chatbot that is illegal, fraudulent, or misleading to your customers.
Upload knowledge base content you don't have the rights to use.
Attempt to access, scan, or disrupt another customer's chatbot, data, or account.
Use the Service in a way that violates any applicable law or regulation.

4. How your chatbot works

Your chatbot answers using an AI model, guided by the system prompt and knowledge base you provide. Like any AI system, it can occasionally produce an inaccurate or incomplete answer - you're responsible for reviewing whether it's suitable for your use case, and for how it's presented to your own customers.

5. Fees

[Describe your pricing/billing terms here - trial period, monthly usage-based fee, what happens on non-payment, refund policy, etc.]

6. Suspension & termination

We may suspend or terminate an account that violates these terms, is used fraudulently, or remains unpaid past [X days]. You may stop using the Service at any time; [describe what happens to your data on cancellation, e.g. retention period before deletion].

7. Disclaimer & limitation of liability

The Service is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service, including inaccurate chatbot responses. [Add your jurisdiction-specific liability language here.]

8. Changes to these terms

We may update these terms from time to time. Continued use of the Service after a change means you accept the updated terms.

9. Contact

Questions about these terms? Contact us at [SUPPORT EMAIL].

See our Privacy & Data Usage policy →